{"id":2000,"date":"2025-08-06T19:38:22","date_gmt":"2025-08-06T19:38:22","guid":{"rendered":"https:\/\/www.malteuropmaltingco.com\/en\/?p=2000"},"modified":"2025-08-06T19:38:23","modified_gmt":"2025-08-06T19:38:23","slug":"liaisons-superwomen-advocates-meet-malteurops-customer-success-team","status":"publish","type":"post","link":"https:\/\/www.malteuropmaltingco.com\/en\/news\/liaisons-superwomen-advocates-meet-malteurops-customer-success-team\/","title":{"rendered":"Liaisons, Superwomen, Advocates: Meet Malteurop\u2019s Customer Success Team"},"content":{"rendered":"\n
\n

\u201cWe’re not customer service; we\u2019re customer success. We are proactive instead of reactive.\u201d \u2013 Casey, Customer Success Engagement Specialist<\/p>\n<\/blockquote>\n\n\n\n

\n

\u201cWe\u2019re here to make sure your orders go through without hitches.\u201d \u2013 Ariel, Customer Success Engagement Specialist)<\/p>\n<\/blockquote>\n\n\n\n

By: Living a Stout Life<\/a><\/p><\/div>\n\n\n\n

<\/div>\n\n\n\n

About Malteurop Malting Company (MMC)<\/h2>\n\n\n\n

We are a collective of craftsmen devoted to making exceptional malt. We are innovators, designers, scientists, farmers, brewers, distillers, and artists. We are your link from farm to beer, and we want you to know us as a vital part of the craft beer and distilling community.<\/p><\/div>\n\n\n\n

\n\n\n\n
<\/div>\n\n\n\n

Meet Malteurop\u2019s Customer Success Team<\/h2>\n\n\n\n

April, Ellie, Casey, Ariel, and Emily comprise Malteurop\u2019s Customer Success (CS) Team, with Matt Kapplehoff at the helm.<\/p><\/div>\n\n\n\n

\u201cHe’s [Matt] the backbone of Customer Success. I think that\u2019s the best way to describe him. He’s like the backbone for us.\u201d Ellie<\/p><\/div>\n\n\n\n

\u201cMatt goes a long way to build a really good team and to make sure that we all know that we can come to him with anything that we need.\u201d Ariel<\/p><\/div>\n\n\n\n

MMC\u2019s CS Team has a competent and well-liked person as the leader, but when the team works together, that\u2019s when the real magic happens.<\/p><\/div>\n\n\n\n

\u201cI think the company is awesome, and we’ve got a top tier product. We have a remarkable team that really cares. It is refreshing to be a part of a company where we love what we do and enjoy being around each other.\u00a0 It is wonderful how everyone is dedicated and truly cares about what we produce and provide for our customers. Our customers are focused on creating awesome and unique products, and we are focused on being there to help them achieve that in any way that we can.\u201d Emily<\/p><\/div>\n\n\n\n

Matt Kapplehoff crafted a team of customer success experts, and we were honored to be able to sit down with each of them.<\/p><\/div>\n\n\n\n

These five Customer Success Engagement Specialists are engagement specialists, but they are so much more. April, Ellie, Casey, Ariel, and Emily are advocates, connectors, problem solvers, liaisons, and action-takers. We\u2019ve even heard the word Superwomen being thrown around!<\/p><\/div>\n\n\n\n

Customer success starts with you, the customer. However, here at Malteurop, you are more than a customer. You are a friend and a part of the family.<\/p><\/div>\n\n\n\n

\u201cI feel like we are very personal, and we get to know our customers, honestly. I feel like we’re talking to a friend.\u201d April<\/p><\/div>\n\n\n\n

\u201cYou’re a family when you order from us.\u201d Ariel<\/p><\/div>\n\n\n\n

\u201cWe work as a team to take care of customers.\u201d Casey<\/p><\/div>\n\n\n\n

They know you. It\u2019s time to get to know them.<\/p><\/div>\n\n\n\n

Meet Ellie Rivera-Knight <\/h3>\n\n\n\n

Born and raised in Milwaukee, Ellie has been at MMC for almost three years. While she never planned on working for a malting company, she took advantage of a career change when a position opened up at MMC and has never looked back. She calls herself the middleman, but we like to think of her more as the glue that holds it all together. She loves the educational opportunities such as Barley Days and the Pink Boots Society that help her become a leader at customer success.<\/p><\/div>\n\n\n\n

\u201cMalteurop has done a really good job at giving us knowledge and a positive atmosphere. They want to see everyone succeed. And at the same time, they allow their employees to be adventurous and make their own decisions.\u201d<\/p><\/div>\n\n\n\n

What\u2019s Ellie like outside of work?<\/p><\/div>\n\n\n\n

\u201cI am creative. I make shirts and sweatshirts, and I’ve done mugs. I can be a homebody for sure. I’ll say shy because I am shy, but a lot of people don’t really know that.\u201d<\/p><\/div>\n\n\n\n